NJCSI Watch Series
About the Project
NJCSI Watch is an instructional video series I produce for the New Jersey Child Support Institute at Rutgers University, featuring step-by-step walkthroughs of common child support case processes and error resolution procedures for practitioners working across NJ's county-based child support infrastructure. Each episode is paired with a supplemental handout designed to serve as an immediate on-the-job reference.
Two learning products were developed for this episode: an instructional video published to NJCSI's training portal and made available to child support practitioners statewide, and a supplemental handout I designed to accompany the video and support on-the-job error resolution.
Featured Learning Products
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I scoped each episode by reviewing existing process documentation and identifying the procedures most likely to generate errors or require practitioner support at the county level. For the Change of Venue episode, that meant mapping both Transfer Out and Transfer In workflows against commonly reported ASMT, SPRO, SORD, and CCRT errors — establishing a clear content frame before any production work began.
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With the scope confirmed, I developed the episode script in collaboration with NJCSI subject matter experts and designed the handout structure to mirror the video's error-resolution logic — pairing each error condition with a step-by-step resolution in a two-column table format. SME interviews ensured technical accuracy before production began.
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I produced the video creating NJCSI's branded template and completed the accompanying handout shortly thereafter. Both went through SME review for content accuracy and stakeholder review for operational alignment. Following approval, the video was published to NJCSI's training portal and the handout was distributed to practitioners as a downloadable reference, with both resources accessible through the Training Media section of the staff portal.
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Following release, the episode entered NJCSI's active training library as an evergreen resource. The series is designed to grow incrementally — each new episode addresses a distinct process area, with revisions issued as system workflows or policy requirements change. Handouts are updated in parallel to ensure the written reference remains aligned with the video content practitioners are watching.