Advancing Global Cooperation
About the Project
Advancing Global Cooperation: A Caseworker's Guide to Hague Requests, Best Practices & Child Support Challengeswas the Intergovernmental session for the 44th Annual New Jersey Child Support Conference, produced through NJCSI at Rutgers University. I coordinated four subject matter experts across three state agencies, managed a mid-development mandate to integrate formal learning objectives into a planned symposium format, and delivered three matched learning products within a compressed production window — all designed for practitioners who needed something they could apply the next day.
Featured Learning Products
Three learning products were developed for this session: a Participant Guide I made available to attendees via the Whova conference platform, an Instructor Guide supporting facilitation and delivery, and a Slide Deck used to anchor the live session.
-
I launched the project in October 2025 with outreach to four SMEs across three NJ state agencies. Early workgroup sessions focused on clarifying scope and building topic consensus. Because the NJ Child Support Council had not designated topics that year, I worked with the SME team to identify focus areas directly — recommending a shift toward international Hague and Non-Hague case processing in response to a documented rise in statewide filings. That recommendation was submitted for Council approval before development moved forward.
-
I facilitated weekly workgroup sessions from late November through mid-January to finalize a scenario-based structure: four 15-minute segments, each anchored by a real-world case and closed with Mentimeter polling. A mid-development directive requiring formal learning objectives triggered a structural reframe of the Participant Guide, the addition of new assessment questions, and revised SME communications — all of which I implemented before development began.
-
I produced a 129-page Participant Guide and a 93-slide deck, refining both through multiple SME-driven change control cycles covering content accuracy, redactions, and delivery readiness. I held a mock dry run on February 3rd and the official dry run on February 9th — the same day I distributed finalized materials and Mentimeter access to all session participants. The session was delivered at the conference on February 26, 2026.
-
Following the conference, I transitioned the session into NJCSI's training calendar with a target launch of April 15, 2026. Post-conference revisions addressed three audience cohorts — Probation/CSSA, Family Division, and PCSE — with targeted updates to the Participant Guide, Slide Deck, and supplemental materials. I added new job aids, produced a revised session description, and incorporated accessibility training in preparation for broader LMS deployment.
Reception
Advancing Global Cooperation closed as one of the top-rated sessions of the 44th Annual New Jersey Child Support Conference. Feedback gathered from attendees and agency stakeholders in the weeks following the event reflected consistent themes: the material was practical, the content mapped directly to the real-world challenges caseworkers face across ICR, Family Division, and Probation, and the session delivered on both engagement and instructional quality. For a subject matter as technically demanding as international Hague case processing, that reception was a meaningful measure of what the design set out to accomplish.